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   Daystar > Technical Support > Fixing - Support > audioe & video out of sync

audioe & video out of sync
 Moderated by: Gary  

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mattyo
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Mana: 
 Posted: Fri Mar 16th, 2007 08:50 pm

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I'm using the xlr8 with Intel Mac Pro. I am runing the audio through the line in native to the Mac. After the capture of both video and audio for an older Hi 8 Vidoe cam, i seem to have issues with the video 'skipping' or hiccuping from time to time and the audio then gets out of sync. I tried using the uncompressed format first and then the Photo-JPG, happens in both settings. Any advice for fixing this?

Thanks.

Last edited on Fri Mar 16th, 2007 08:51 pm by mattyo

Jason Waddell
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Mana: 
 Posted: Sat Mar 17th, 2007 04:47 pm

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hey there Mattyo,

I have found when transfering video from "non-digital-camcorders" that video and audio have to buffer.  When you dont have enough RAM and/or availible proccessor to use the transfering can become out of sync and/or slow and with hickups.  A good solution to help fix your problems would be:

1:  Try freeing up your CPU usage by closing as many programs that you do not need to have running.

2:  If you are still having problems, check the amount of RAM you have, 512mb would be a minimum for your video transfers and I would recommend having atleast 1024mb RAM for smoothness.

3: if all of this doesn't fix your "syncing-up" problem, then try cutting off you camera, and restarting it.  Then start your playing on your camera before you starting syncing it over to your mac.

Thanks,
Jason

Gary
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Posts: 234
Mana: 
 Posted: Sun Mar 18th, 2007 11:49 pm

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Hi Matt,

There are a number of issues in Apple's QuickTime, that the XLR8 Capture has to handle to maintain sync. It should be right on though.

There is a bug in Apple QuickTime using the 48 hz setting in the audio/sound settings. Try using the 44 setting in the sound settings.



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Gary Dailey
Daystar Technology
http://Daystar-Tech.com, http://Daystar-Store.com
email: gary@daystartechnology.com, chat: garydailey@mac.com
bschulwitz
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Posts: 3
Mana: 
 Posted: Tue Mar 27th, 2007 04:28 am

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Hey Gary,

After having this very same sync issue, I did a LOT of searching through forums and tech support links...here is what I found out.

Apple's recent OS X update (10.4.9) threw their own Final Cut Pro/Express software out of sync! After I did this operating system upgrade, I started having problems with the Proview USB (before that it was working GREAT!)

I did a full Mac Mini restore and now everything is working great again...

Just thought that you might like to have a little more information about this issue...

Regards,
Brad

Gary
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Mana: 
 Posted: Tue Mar 27th, 2007 11:41 pm

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Hi Brad,

Sorry, I did not realize that this was on a Mac Mini....

The "ProView USB Toggle Audio.app" in the ProView USB Tools folder can help with this issue as well.



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Gary Dailey
Daystar Technology
http://Daystar-Tech.com, http://Daystar-Store.com
email: gary@daystartechnology.com, chat: garydailey@mac.com
bschulwitz
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Mana: 
 Posted: Wed Mar 28th, 2007 02:17 am

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Thanks Gary,

Before I bought the Proview I told you that I was using a PowerMac G4 Digital Audio 733MHz, but the power supply died on me...that's why I'm using the Mini.

The pausing during the capture didn't seem to happen on a USB MS-DOS formatted drive...only when I was capturing to the same formatted drive but using Firewire instead. Does the software patch you referred to solve this type of issue?

Thanks,
Brad

Gary
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Posts: 234
Mana: 
 Posted: Mon Apr 2nd, 2007 11:07 pm

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Well, I have a bit more info on the Audio sync issue(s).

If you are running Parallels Desktop, or have ever installed it... the ConnectUSB.kext file (in System/Library/Extensions) is creating issues. Another issue has crept up with Spotlight. it keeps trying to talk/index/check rather than wait. This can create a video frame freeze.

Disabling Spotlight is easy.
Open System Preferences / Spotlight.
Select the Privacy Tab.
Add the Root of any/all connected Drives.
Close System Preferences.

The result is immediate. If you have any other applications/utilities that are to trying to check/talk to the system and/or drive in background (such as Stuffit's background actions or Acrobat folder watching prefs, I suggest disabling them as well.



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Gary Dailey
Daystar Technology
http://Daystar-Tech.com, http://Daystar-Store.com
email: gary@daystartechnology.com, chat: garydailey@mac.com
bschulwitz
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Posts: 3
Mana: 
 Posted: Tue Apr 10th, 2007 05:58 pm

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Gary,

I can't find the "ProView USB Toggle Audio.app" on either of my CDs. What folder should it be in, or can you e-mail it to me? I really can't use the Proview yet...

Thanks,
Brad

Gary
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Mana: 
 Posted: Tue Apr 10th, 2007 07:07 pm

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Actually, I mis-spoke, The USB Toggle App doesn't have anything to do with your issue.

You can get the latest notes and downloads at

http://www.daystartechnology.com/videoupdates/



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Gary Dailey
Daystar Technology
http://Daystar-Tech.com, http://Daystar-Store.com
email: gary@daystartechnology.com, chat: garydailey@mac.com
Kevin
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Posts: 1
Mana: 
 Posted: Mon Apr 16th, 2007 02:12 pm

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I am having the same problem using a new MacPro Book 17, 2.88 processor and 2 gb ram. Besides the hiccups, the video actually freezes and the audio keeps playing gettig out of sync on playback. Also, the Xtraview screen is choppy during the recording process. Is this a symptom of something I have set up wrong?
Thank you

mattyo wrote: I'm using the xlr8 with Intel Mac Pro. I am runing the audio through the line in native to the Mac. After the capture of both video and audio for an older Hi 8 Vidoe cam, i seem to have issues with the video 'skipping' or hiccuping from time to time and the audio then gets out of sync. I tried using the uncompressed format first and then the Photo-JPG, happens in both settings. Any advice for fixing this?

Thanks.

Last edited on Mon Apr 16th, 2007 02:14 pm by Kevin

Gary
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Posts: 234
Mana: 
 Posted: Fri Apr 20th, 2007 02:21 pm

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In 10.4.9, Spotlight tries to index the video during capture (stupid). The latest updates posted on the link below fix it.

http://daystartechnology.com/videoupdates/



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Gary Dailey
Daystar Technology
http://Daystar-Tech.com, http://Daystar-Store.com
email: gary@daystartechnology.com, chat: garydailey@mac.com

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